How Maisons du Monde measures and strengthens
its customer satisfaction using targeted surveys

Specific dashboard
for each team and store

Omnichannel
data collect

Contextual information
for every touch point

Content

In this case study, you will discover how the French chain Maisons du Monde measures its customer satisfaction with offline and online channels and how it collects customer data in real time.

In a nutshell, you will find out:

  • How Maisons du Monde collects data thanks to its omnichannel strategy.
  • How to pilot Customer Experience in real time using decision-making dashboards.
  • How Maisons du Monde enriches its CRM with qualified data.