By downloading this case study, you will discover how Wereldhave, owner and manager of shopping malls in Europe, enriches its customer knowledge and improves its in-store experience by measuring customer satisfaction in real-time.
In a nutshell, you'll learn:
- How Wereldhave collects 3,5 times more customer data thanks to smart surveys
- How the company enhances customer loyalty and optimises its shopping experience by measuring the impact of in-store events
- How automatic integration of collected data enables Wereldhave to enrich its customer knowledge continuously
- The value of decisional dashboards to facilitate real-time decision making