How OUI.sncf automates the measurement of customer satisfaction in multichannel

Collection and analysis
of customer data in real-time

60%
response rate to surveys

1.3 million
customers reconnected

Content

By downloading this case study, you will discover how the first online travel agency uses MyFeelBack to continuously evaluate customer satisfaction after an interaction and measure the performance of customer service agents

In a nutshell, you'll learn:

  • How OUI.sncf uses MyFeelBack to improve the handling of customer requests by collecting and analysing data in real-time 
  • How MyFeelBack is totally integrated into the continuous analysis of customer satisfaction internationally