How Clarins uses the NPS to deliver an unforgettable shopping experience to its customers across all channels? 

66

A concrete improvement of the NPS score in only a few months

+242%

Customers who play the game and are more and more likely to respond

Clarins

By downloading this case study, discover how Clarins has implemented the NPS to measure the experience of its customers across all channels.

What you will discover :

  • Evaluating the shopping experience with the Net Promoter Score (NPS)

  • Harmonise the customer experience across online and in-store channels

  • Improve internal processes to deliver an excellent customer experience