How does Generation use the Voice of the Customer to continuously improve the experience of its customers?

90 %

Member satisfaction rate

Animation

in real time of the teams thanks to the data collected from the questionnaires

Génération

By downloading this case study, discover how Génération is making the voice of the customer a central issue in the company.

You will discover : 

  • How to use customer feedback to continuously improve services.
  • Collect customer feedback and suggestions from unsatisfied customers
  • Identify irritants and friction points on the different journeys.