How Groupama Protection Juridique managed to move upmarket thanks to customer feedback?

40 %

Of average response rate to questionnaires sent by lawyers

Integration

of MyFeelBack in the current ecosystem and process.

Groupama Protection Juridique

By downloading this case study, discover how Groupama Protection Juridique measures the satisfaction of its insureds clients, deals with dissatisfaction on the spot and uses customer feedback as a lever for team management.

What you will discover :

  • Using feedback as a lever for leading teams of lawyers

  • Continuous improvement of services through customer feedback
  • Focus on reducing dissatisfied insured clients