How does La Maison du Chocolat strengthen its customer knowledge on all markets and all points of contact?

+ 6 points

A concrete improvement in the NPS score

+ 242%

growth in the response rate to the questionnaires

La Maison du Chocolat

By downloading this case study, discover how La Maison du Chocolat is professionalizing its Voice of the Customer program and strengthening its customer knowledge.

What you will discover :

  • Improve the diffusion and processing of results

  • Alerting teams in real time in the case of dissatisfaction

  • Create post-purchase campaigns across all touchpoints and markets