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Customer Satisfaction: Learn from your Customers and Increase your Growth!

Ebook content

Most companies are paying more attention to their market shares than the satisfaction of their existing customers. Big Mistake! Market shares are metrics of the past: while customer satisfaction has a direct impact on the future of your company’s success.

In a nutshell, you'll learn:

  • Why learning from your customers is essential
  • How to ask the right questions
  • Which indicators you need to follow and a concrete case study