How laposte.fr builds its strategy around the Voice of the Customer

40 %

Average response rate per solicitation for post-purchase campaigns

Engagement

of dissatisfied customers

La Poste

By downloading this use case, discover how La Poste optimises the buyer journey and improves the customer experience in real time

What you will discover:

  • Challenges have been overcome in the project initiation phase

  • Benefits of implementing customer satisfaction program 
  • Overview of the further projects